New patients journey
We understand that joining a new dentist can be both exciting as you look forward to your brand new, healthier smile but also somewhat daunting, especially if you are nervous about visiting the dentist.
For that reason, we’d like to explain what you can expect when you join the family at Tyneside Dental.
From your first contact with our friendly receptionists, to your consultation with our team of skilled dentists, we will ensure you feel comfortable every step of the way while understanding what is involved. Here is what you can expect as a new patient at Tyneside Dental.
Meet our friendly receptionists
Whether you’ve got in touch by phone or you’ve popped in to say hello in person, they will take time to understand your specific needs, answer your questions and ensure that you get the treatment that you need.
General dentistry treatment…
This ensures that we understand the overall state of your oral health and can spot and potentially fix any problems.
If you need emergency care, we’ll book you straight in with a dentist who can relieve your pain and discomfort and help you get your healthy smile back quickly.
Cosmetic dentistry or advanced dental care…
You can choose between an in-person or telephone conversation with our Treatment Coordinator (TCO) where you can discuss your goals, ask any questions you have and get personalised information about our services, treatment options, and associated costs.
We understand that you need to be fully informed about treatment before you decide whether it’s right for you. That’s why we can also email you further information if required. We want to make sure you are completely comfortable with your treatment plan so don’t worry about asking questions. It’s what we’re here for.
Receive your tailored treatment plan
Don’t worry if you’ve forgotten to ask something. Your Treatment Coordinator will be available throughout to discuss your treatment and answer any questions.
Get the best dental treatment and after care
After your treatment we will always be available to answer any questions or deal with any concerns you have. Please don’t hesitate to ask.
Enjoy personalised guidance and support
Throughout your journey with us, our friendly reception team, dedicated Treatment Coordinator, and experienced dentists will be there to answer your questions and provide the support you need,
Whether you want to visit us in person or pick up the phone, you can discuss any aspect of your dental care or treatment.
Every step of the way, you’ll have easy access to the information and support you need to make confident decisions about your oral health and appearance.
We take pride in ensuring your patient experience is as smooth, rewarding, and comfortable as possible. You’ll feel welcomed, cared for and in safe hands when you begin your journey with Tyneside Dental.
